Privacy Policy

Your privacy is important to us. This privacy policy explains how SereneSpaces collects, uses, and protects your personal information, ensuring that your privacy is respected and safeguarded.

1. Information We Collect

We collect personal information that you provide to us directly when you use our services or interact with our website. This may include:

  • Contact Information: Such as your name, email address, phone number, and mailing address when you subscribe to our newsletter, request a consultation, or make an inquiry.
  • Demographic Information: Including your preferences, interests, and any other information relevant to customer surveys or offers.
  • Transaction Information: Details about your purchases and services you've requested from us.
  • Usage Data: Information about how you use our website, such as the pages you visit, the time spent on each page, and the links you click on. This data is collected using cookies and other tracking technologies.

2. How We Use Your Information

We use the personal information we collect to provide and improve our services, communicate with you, and enhance your experience with SereneSpaces. Specifically, we may use your information for the following purposes:

  • Service Delivery: To fulfill your requests, process your orders, and manage your account.
  • Communication: To send you information about your account, respond to your inquiries, and notify you about updates to our services, terms, and policies.
  • Personalization: To tailor our website, products, and services to your preferences and improve your overall user experience.
  • Marketing: With your consent, to send you promotional materials, special offers, and other information that we think may be of interest to you.
  • Analytics: To analyze how our website is used and to evaluate the effectiveness of our marketing campaigns.
  • Security: To protect our website, users, and services from fraud, abuse, or unauthorized access.

3. Sharing Your Information

We value your privacy and do not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing transactions, or providing customer support. These third parties are contractually obligated to keep your information confidential and secure.
  • Legal Compliance: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal processes, or to protect our rights, property, and safety, as well as that of our users or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction, but it will remain subject to the promises made in this privacy policy.

4. Security

We are committed to protecting your personal information. We implement a variety of security measures, including encryption, access controls, and secure servers, to protect your data from unauthorized access, use, or disclosure. However, please note that no internet transmission is completely secure, and we cannot guarantee the absolute security of your information.

We encourage you to take steps to protect your own information, such as using strong passwords, keeping your login credentials confidential, and logging out of your account after use.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and assist with our marketing efforts. Cookies are small data files that are placed on your device when you visit a website. They allow us to recognize your device and remember your preferences.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our website.

6. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to the processing of your information, request that we restrict processing, or request the transfer of your information to another party. To exercise these rights, please contact us using the details provided below.

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at [email protected]. We are committed to addressing your inquiries promptly and transparently.